Refund policy
Premium comes with a 14-day money-back guarantee. If it isn't right for you, you get your money back, no questions asked.
Updated
The guarantee
- Ask within 14 days of any payment, the first one or a renewal, and that payment is refunded in full.
- This applies to both the monthly and the yearly plan.
- The money goes back to the card or account you paid with, usually within 5 to 10 days.
- Premium ends when the refund is made. Your account and progress stay.
How to ask
Payments are handled by Paddle, our reseller and merchant of record. Reply to your receipt email from Paddle, or ask at paddle.net using the email address you paid with. You can also write to us at support@nekonihongo.com and we will arrange it.
After 14 days
Later payments are not refunded, but you can cancel at any time and you won't be charged again. Premium stays active until the end of the period you paid for. If a fault on our side stopped you using Premium, write to us whenever it happened and we will put it right.
Cancelling
In the app, open Settings, Premium, Manage subscription. You can also use the link in your receipt email. The terms of use have the rest of the details.
Your rights as a consumer under the law of the country where you live always apply, in addition to this policy.